Support
I’m here to help.
Working on a project? Everything happens in The Greenhouse. Ordered print, or already online? Send me your details, or ask for a correction or a change, and I’ll reply within one working day.
Everything I need to grow your site, in one place. Take your time: your answers are saved on this device as you go, so you can come back later.
Brief received ✓
One last step: your photos.
Your brief is safe with me. I’ve also emailed you this step, so you can do it later from a computer if that’s easier.
AAlready shared somewhere?
Paste a link from WeTransfer, Google Drive, Dropbox, OneDrive or iCloud.
All done
Thank you. Your site can start growing.
I’ll look through everything and be in touch if anything is missing.
Tell me what you need and I’ll reply within one working day. Small corrections on my packs (phone, hours, contact details) are always free.
Request received
Thanks, I’m on it.
Your request number is . I’ve sent you a copy and I’ll reply within one working day.
Send your brief or a support request to with your order reference.
Good to know
Common questions.
Where do I find my order reference?
It is in the email I sent when you ordered, and on the confirmation screen. It looks like HD-2026-0001.
I don’t have all my words and photos yet.
No problem. Your answers are saved on your device as you go, so you can come back and finish later. Delivery starts once I have your brief.
Which corrections are free?
On my packs, small corrections are always free: a new phone number, opening hours, an email address, a price or a typo. Bigger changes and refreshes have simple fixed prices from £29.
How do I send my photos?
Send your brief first: it is saved straight away. Then you see two easy ways: upload to my private folder (free, no account, large files welcome), or paste your own WeTransfer, Google Drive or Dropbox link. I also email you the link, so you can do it later from a computer.
My site is down. What should I do?
Send a request marked “Urgent: my site is down”. Urgent requests go straight to the top of my list.