Privacy Policy

I respect your privacy. This Privacy Policy explains how I collect, use, and protect your personal information when you purchase products, use services, or visit my website. This policy complies with relevant data protection laws including GDPR.

1. Information I Collect

Information You Provide: When you purchase a product or service, I collect:

  • Name and email address
  • Payment information (processed by secure payment gateways; I don’t store credit card details)
  • Phone number (if provided for service delivery)
  • Your WordPress login credentials (for Template + Design Integration and Hosting services only, temporarily)
  • Website URL and business information (for customization purposes)
  • Billing address and company information (for invoicing)

Information Collected Automatically: When you visit my website, I automatically collect:

  • IP address and browser type
  • Pages visited and time spent on each page
  • Referring website
  • General location information (via IP address)
  • Device information

Cookies & Analytics: I use Google Analytics to track visitor behavior and understand how my website is used. Google Analytics uses cookies and similar technologies. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

2. How I Use Your Information

I use your personal information for:

  • Processing and delivering your purchase (product downloads, service delivery, hosting setup)
  • Providing customer support via email and support portal
  • Sending order confirmations, invoices, and updates
  • Managing hosting accounts and service renewals
  • Analyzing website traffic and user behavior (Google Analytics)
  • Improving website functionality and user experience
  • Complying with legal obligations

I do NOT use your information for:

  • Marketing emails or newsletters (unless you opt-in)
  • Selling or sharing data with third parties
  • Any purpose beyond what is described here

3. Data Security

I implement security measures to protect your personal information:

  • HTTPS encryption on my website
  • Secure payment processing through trusted payment gateways
  • Limited access to personal data (only necessary personnel)
  • Regular backups of data
  • Secure storage of hosting account information

However, no method of transmission over the internet is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.

4. Data Retention

I retain your personal information for:

  • As long as necessary to fulfill your purchase and provide support (minimum 90 days post-purchase/service)
  • Longer if required by law or for accounting/tax purposes
  • Hosting account data is retained while your hosting is active
  • You can request deletion of your data at any time

5. Third-Party Services

Google Analytics: I use Google Analytics to understand visitor behavior. Google may use your data according to their privacy policy. You can control this via Google Analytics settings.

Payment Processors: Payment information is processed by secure third-party payment gateways. I do not store credit card information. Their privacy policies apply to payment data.

Web Hosting Provider: For hosting customers, your site data is hosted on UKservers servers located in the United Kingdom. UKservers’ privacy policy applies to hosting data.

Email Hosting: Support emails are handled through secure email services. Your email may be stored on servers in the UK.

6. Your Data Rights (GDPR)

If you are in the EU or UK, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate information
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how I use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Withdraw Consent: Opt-out of data processing

To exercise these rights, contact me at with your request.

7. Hosting Data & Backups

For hosting customers:

  • Your website data is stored on UKservers infrastructure in the United Kingdom
  • Regular backups are maintained for disaster recovery
  • You are responsible for the content and legality of your website
  • Data is not shared with third parties except as required by law

8. Children’s Privacy

My services are not intended for children under 13. I do not knowingly collect information from children. If I become aware that a child under 13 has provided information, I will delete it promptly.

9. Changes to This Policy

I may update this Privacy Policy at any time. Changes will be posted with an updated effective date. Continued use of the website means you accept the new policy.

10. Contact & Data Requests

For privacy questions, data access requests, or to exercise your rights, contact:

Email:
Website: himenedesign.uk
Support Portal: himenedesign.uk/help

Last Updated: 04/2026